Administrative Assistant

Administrative Assistant


A nonprofit founded in 1935, Fedcap develops innovative solutions, creating opportunities for people with barriers to economic well-being.

Department: Operations 

Reports To: Executive Director


Description: The Administrative Assistant is responsible for providing administrative support services for staff and participants at assigned service sites and manage busy reception area.

Central Responsibilities: Performs receptionist duties such as answering and routing phone calls, organizing and maintaining files, processing incoming and outgoing mail, greeting visitors.

  • Provide participant reception services including, greeting participants, answering and directing phone calls.
  • Perform telephone outreach to individuals who failed to report for appointments
  • Ensures classroom space is organized
  • Print reports and review for errors and inconsistencies
  • Explains process and services to participants and obtains participant signatures for consent
  • Assist in scheduling participant appointments
  • Maintains participant medical documents, attendance records and files
  • Enter participant demographic data and action codes and scan documents into computerized databases.
  • Perform other administrative support functions, as directed
  • Manages and support reporting infrastructure
  • Provides reports supporting billing and reconciliation process
  • Collaborates with management on collection of accurate and efficient performance data




  • High school diploma or GED required. Bachelor or Associate degree from an accredited college or university preferred.
  • One (1+) or more years of full-time administrative support experience
  • OR An equivalent combination of related education and experience
  • Knowledge of and ability to follow agency and department policies and procedures
  • Ability to work with people from diverse backgrounds and be sensitive to maintaining confidentiality
  • Experience working with public assistance recipients, homeless, formally incarcerated, and/or those affected by the challenges associated with poverty a plus
  • Highly organized and detail-oriented
  • Strong verbal and interpersonal communication skills requireD
  • Ability to be patient and sensitive to individuals with disabilities
  • Must be computer literate with ability to enter data into specialized database
  • Able to take direction from multiple supervisors and to work independently
  • Bi-lingual (English-Spanish) candidates preferred

To apply for this job email your details to

Apply using webmail: Gmail / AOL / Yahoo / Outlook